Public Interactive®: Help and Technical Support

Examples of Non-Emergency Tech Issues

You're not sure how to use the Admin Tools for one of your modules.
You think you're using the Admin Tools correctly, but changes are not appearing, changes are slow to post, etc.
Your station web site needs a new style sheet or you would like to make a change to the masthead.

Examples of Emergency Tech Issues OFF HOURS: outside normal business hours only

You cannot load your Quick Pledge® page or your admin tools.
Your station stream is off-line and no one, including you, can hear it.
Your automated headline feeds will not load.
Your Public Platform home page will not load.

Help and Support

In an effort to better serve you, Public Interactive provides technical and emergency support 24 hours a day.

ALL SUPPORT DURING BUSINESS HOURS (9 am ET - 6 pm ET)
ALL NON-EMERGENCY SUPPORT:
For general help, questions and technical support and for emergency support during business hours, please submit the form below. This will open a ticket. Multiple staff members monitor these tickets, and we will reply as soon as possible.

EMERGENCY OFF HOURS:
For emergency technical support outside of normal business hours, please call 888-225-3419 or 617-423-4499 and our support staff will be paged. You will be asked a few questions about your issue. We WILL call and/or email to get more information about the issue, update you on status, etc. so please be available. Please use this for true emergencies only, as it does wake us up each time.

ROUTINE MAINTENANCE: Our maintenance policy

Please share these instructions with everyone in your organization who deals with the web site on a daily basis.